Ambassador Training Lead — Park Operations

SeaWorld; San Diego (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Tuition Reimbursement

Life Insurance

Disability Benefits

Employee Assistance Program

Job summary

SeaWorld is seeking enthusiastic Ambassadors trainers to conduct and coordinate training for Ambassadors across the park. You will lead safety sessions, station training, and coaching to ensure high guest service and operational readiness.

The role requires strong communication, teamwork, and the ability to manage multiple training projects in a dynamic park environment. The position emphasizes delivering engaging trainings, maintaining records, and supporting park operations while adhering to

Qualifications

• Minimum of 6 months experience in Park Operations and current Assistant Supervisor role.
• 6 months experience in rides preferred.
• Strong verbal and written communication for group presentations.
• Ability to create a cooperative team environment and positive behaviors.
• Ability to work with a diverse team and guest expectations.
• Willingness to work both independently and as part of a team.
• Proficiency with PowerPoint and common MS Office tools.

Responsibilities

• Conduct training for Ambassadors, including tours, safety, and station procedures.
• Provide ongoing coaching and retraining to Ambassadors and support staff.
• Communicate concerns about Ambassador progress to Supervisor and identify training needs.
• Conduct training classes and complete training documentation for records.
• Provide answers to Ambassadors to help achieve job proficiency.
• Support other facilities within the park as needed.
• Maintain safety and cleanliness standards and proper PPE use.
• Model professional behavior and grooming standards.

Skills

Park Operations experience

Assistant Supervisor

Communication skills

Public speaking

Teamwork

Independent work

Time management

Guest service

PowerPoint

Tools

PowerPoint

MS Office

Outlook

Windows

Job description

SeaWorld is seeking enthusiastic Ambassadors trainers to conduct and coordinate training for Ambassadors across the park. You will lead safety sessions, station training, and coaching to ensure high guest service and operational readiness.

The role requires strong communication, teamwork, and the ability to manage multiple training projects in a dynamic park environment. The position emphasizes delivering engaging trainings, maintaining records, and supporting park operations while adhering to