Human Resources Trainer

United Parks & Resorts; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible Sp.

Employee Assistance Program

Legal Assistance Plan

Job summary

United Parks & Resorts, a world-renowned themed-park and entertainment company, is seeking a Training Specialist to develop and deliver Ambassador training, safety content, and station-specific programs park-wide. You will coach teams, maintain training records, and uphold guest service standards.

The role requires clear communication, comfort speaking to groups, and multitasking in a fast-paced environment. A High School Diploma is required; PowerPoint and MS Office skills are expected.

Qualifications

• Must have a High School Diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to speak to groups and deliver training.
• Proficiency with PowerPoint and standard software tools.

Responsibilities

• Conduct training for Ambassadors including facility tours, safety training, and station training.
• Provide ongoing coaching and retraining to Ambassadors and support teams.
• Coordinate with supervisors on progress and training needs.
• Maintain training materials and paperwork for records.
• Assist other facilities as needed and ensure high quality and cleanliness.

Skills

Verbal communication

Written communication

Public speaking

Multitasking

Teamwork

Organizational skills

Guest service focus

Safety awareness

Education

High School Diploma or equivalent

Tools

PowerPoint

MS Office

Outlook

Windows

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

• Conduct training for Ambassadors to include facility tours, safety training, and assigned station training
• Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.
• Communicate with Supervisor and department trainer concerns regarding Ambassador’s progress; Identify additional training needs
• Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records
• Provide answers to Ambassadors to achieve job proficiency
• Assist other facilities throughout the park as needed
• Support facility integrity by maintaining high level of quality and cleanliness.
• Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.

What it takes to succeed:

• Exhibit effective verbal and written communication skills
• Speak comfortably in front of small and large groups
• Respond effectively to individual and group questions
• Create and maintain a cooperative team environment, to establish positive behaviors and actions of Ambassadors
• Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations
• Organize resources, establish priorities and monitor multiple projects and assignments; results oriented
• Must be able to walk and stand for long periods of time in extreme weather conditions
• Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.
• Must be willing to work as part of a team as well as work independently with little or no supervision.
• Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
• Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
• Must be willing to comply with all SEA grooming guidelines and employment standards.
• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
• Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint; familiar with standard computer software programs, i.e., MS Office, Outlook and Windows.
• Must have High School Diploma or Equivalent Minimum of three (3) months theme park experience preferred
• Previous training, teaching, and/or presenting experience a plus

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.