Ambassador Team Lead — Guest Experience & Training

SeaWorld; San Diego (CA); Vor Ort; USD 20.000 - 28.000; Vollzeit

Benefits dieser Stelle

Free park admission

Discounts on park tickets and passes

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and Giveawys

Zusammenfassung

SeaWorld in the United States seeks Ambassadors to lead a team delivering exceptional guest experiences. You will supervise and train Ambassadors, manage arrival areas, and ensure safety and cleanliness for guests, animals, and staff.

Strong communication and leadership are essential, with CPR/AED certification and attraction certifications preferred. Applicants should be at least 18 years old, have a valid driver’s license, flexible hours, and prior leadership experience.

Qualifikationen

• Outstanding communication, public speaking, problem solving and interpersonal skills.
• Ability to remain calm and professional during challenging situations.
• Related Bachelor's degree preferred

Aufgaben

• Lead and inspire a team to deliver guest experiences at first contact.
• Supervise, train, and counsel Ambassadors in guest arrival areas such as Parking Lot, Ticketing, Turnstiles, and Check-In.
• Track labor with daily scheduling and break management; oversee opening/closing procedures.
• Maintain a clean and safe environment for team members, guests, and animals.
• Develop team members through training, feedback and coaching; ensure policy compliance.
• Create and maintain team rotation grid; respond to guest and team needs.
• Report project status to Supervisors and Managers; ensure adherence to cash handling procedures.

Kenntnisse

Leadership

Public speaking

Communication

Interpersonal skills

Problem solving

Ausbildung

Bachelor's degree preferred

Tools

MS Office

Jobbeschreibung

SeaWorld in the United States seeks Ambassadors to lead a team delivering exceptional guest experiences. You will supervise and train Ambassadors, manage arrival areas, and ensure safety and cleanliness for guests, animals, and staff.

Strong communication and leadership are essential, with CPR/AED certification and attraction certifications preferred. Applicants should be at least 18 years old, have a valid driver’s license, flexible hours, and prior leadership experience.