Water Park Team Lead: Guest Experience & Safety

SeaWorld Parks & Entertainment, Inc.; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free park admission

Ticket discounts

Food & merch discounts

Scholarship program

Employee events

Job summary

SeaWorld Parks & Entertainment in Orlando is seeking an enthusiastic ambassador supervisor to help deliver memorable guest experiences. You will ensure safety, train ambassadors, and enforce park policies while overseeing daily opening procedures.

The position requires strong communication, leadership, and the ability to manage cash handling, ride testing, and outdoor work. Flexible shifts, CPR training, and teamwork are essential.

Qualifications

• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Excellent written and verbal communication skills.
• Ability to work outdoors and lift up to 50 lbs.

Responsibilities

• Ensure a safe environment for ambassadors, guests, and animals.
• Develop on‑the‑job training and coaching for ambassadors.
• Ensure compliance with regulations, park policies, and procedures.
• Maintain cleanliness and conduct inspections in assigned areas.
• Respond to guest and ambassador needs and resolve issues.
• Oversee opening/closing procedures and cash handling.
• Operate in a cash handling environment and support ride testing.

Skills

Leadership experience

Communication skills

Customer service

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

SeaWorld Parks & Entertainment in Orlando is seeking an enthusiastic ambassador supervisor to help deliver memorable guest experiences. You will ensure safety, train ambassadors, and enforce park policies while overseeing daily opening procedures.

The position requires strong communication, leadership, and the ability to manage cash handling, ride testing, and outdoor work. Flexible shifts, CPR training, and teamwork are essential.