Amazon Connect Engineer: IVR, Lambda & API Expert
Tata Consultancy Services
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Job summary
Tata Consultancy Services in Dallas, TX is seeking a Contact Center Engineer to design, configure, and implement Amazon Connect solutions for enterprise scale. The role involves developing contact flows, routing profiles, queues, prompts, and agent configurations to ensure smooth operations.
You will build conversational IVR using Amazon Lex, create Lambda functions for custom logic, and securely integrate with APIs, databases, and CRM systems while collaborating with cross-functional teams to
Qualifications
- Strong hands-on experience to design, configure, and implement Amazon Connect contact center solutions.
- Develop and maintain contact flows, routing profiles, queues, prompts, hours of operation, and agent configurations.
- Hands-on experience in building conversational IVR and self-service capabilities using Amazon Lex.
Responsibilities
- Design, configure, and implement Amazon Connect contact center solutions.
- Develop and maintain contact flows, routing profiles, queues, and agent configurations.
- Integrate Amazon Connect with enterprise applications, APIs, databases, and CRM platforms.
- Troubleshoot contact flow, telephony, integration, and Lambda-related issues.
Skills
Tools
Job description
Tata Consultancy Services in Dallas, TX is seeking a Contact Center Engineer to design, configure, and implement Amazon Connect solutions for enterprise scale. The role involves developing contact flows, routing profiles, queues, prompts, and agent configurations to ensure smooth operations.
You will build conversational IVR using Amazon Lex, create Lambda functions for custom logic, and securely integrate with APIs, databases, and CRM systems while collaborating with cross-functional teams to
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