AWS Connect Engineer: Cloud Contact Flows & Automation

Tata Consultancy Services Limited; Falls Church (VA); On-site; USD 75,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited in Falls Church, VA is seeking an experienced AWS/Java Engineer to design and implement scalable contact center solutions that run reliably at scale.

You will build and optimize flows in Amazon Connect, integrate AWS services, and maintain CI/CD pipelines while collaborating with cross-functional teams to deliver enterprise-grade results.

Experience with Lex, Connect, and Lambda is highly valued, along with strong communication and problem-solving skills.

Qualifications

• Proficient AWS developer with Java programming language.
• Experience in creating AWS Lex.
• Proficiency in Amazon Connect console and flow designer.
• Knowledge of contact routing strategies, queues, and agent configuration.
• Understanding of AWS services relevant to Amazon Connect (Lambda, S3, DynamoDB).
• Knowledge of CI/CD pipeline to commit codes in GIT and move to other environments.

Responsibilities

• Conduct comprehensive business need analysis to identify critical requirements and opportunities for improvement.
• Design and implement contact flows that enhance the customer journey and optimize operational efficiency across multiple business units.
• Identify opportunities for automation and efficiency improvements.
• Translate complex business requirements into robust, functional contact flow designs that meet both strategic and operational objectives.
• Ensure contact flows are proactive. Resilient solution to mitigate potential issues and ensure business continuity.
• Collect and analyze complex contact center data to identify trends, pinpoint root cause of issues, and develop effective solutions.

Skills

Java

AWS

CI/CD

Git

Education

Bachelor of Computer Science

Tools

Amazon Connect

AWS Lambda

S3

DynamoDB

Job description

Tata Consultancy Services Limited in Falls Church, VA is seeking an experienced AWS/Java Engineer to design and implement scalable contact center solutions that run reliably at scale.

You will build and optimize flows in Amazon Connect, integrate AWS services, and maintain CI/CD pipelines while collaborating with cross-functional teams to deliver enterprise-grade results.

Experience with Lex, Connect, and Lambda is highly valued, along with strong communication and problem-solving skills.