AWS Connect Architect - IVR & AI Telephony

Tata Consultancy Services; Parsippany-Troy Hills (NJ); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage

Family Support: Leaves

Auto & Home Insurance

Certification & Training Reimbursement

Vacation, Time Off, Holidays

401K Plan, Performance Bonus

Job summary

Tata Consultancy Services seeks an AWS-savvy solution architect to design telephony-driven IVR/IVA flows, integrating Lex and CRM systems. You will build analytics pipelines, implement security controls, and deploy infrastructure as code using Terraform/CloudFormation.

Strong documentation and cross-team collaboration are essential to succeed. The role emphasizes expertise in AWS services, telemetry with CloudWatch/X-Ray, and experience with Verint/NICE reporting tools.

Qualifications

• Deep expertise in AWS services including Lambda, DynamoDB, S3 and CloudWatch.
• Experience with IVR/IVA flows and Lex Bot integrations.
• CRM integration and telephony knowledge (PSTN, SIP, DIDs).
• Hands-on with Kinesis, analytics pipelines and security IAM/policies.
• AWS certifications preferred; Terraform/CloudFormation exposure.
• Strong documentation and solution-design skills.

Responsibilities

• Design and implement telephony-driven IVR/IVA solutions with AWS.
• Integrate Connect with CRMs and ensure secure access controls.
• Develop analytics pipelines and monitor via CloudWatch/X-Ray.
• Collaborate with DevOps to deploy infrastructure as code.
• Provide technical documentation and architecture diagrams.

Skills

IVR flows

Conversational design

AI/ML concepts

Sentiment analysis

Documentation

Security fundamentals

DevOps pipelines

Cloud architecture

Telephony knowledge

Analytics

Education

AWS Certifications (SA/Professional, Developer)

Tools

AWS Lambda

DynamoDB

S3

CloudWatch Logs

API Gateway

Kinesis

CloudWatch Insights

X-Ray

Terraform

CloudFormation

Verint

NICE

Redshift

Athena

QuickSight

Job description

Tata Consultancy Services seeks an AWS-savvy solution architect to design telephony-driven IVR/IVA flows, integrating Lex and CRM systems. You will build analytics pipelines, implement security controls, and deploy infrastructure as code using Terraform/CloudFormation.

Strong documentation and cross-team collaboration are essential to succeed. The role emphasizes expertise in AWS services, telemetry with CloudWatch/X-Ray, and experience with Verint/NICE reporting tools.