AWS Connect Engineer: Contact Flows & Lex

Tata Consultancy Services Limited; Charlotte (NC); On-site; USD 75,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited is seeking an Engineer in Charlotte, NC to build and optimize AWS-based contact flows using Java. The role involves designing Lex-enabled interactions and leveraging Amazon Connect for resilient, scalable customer journeys.

The candidate will analyze business needs, implement automation, and collaborate across teams to deliver robust solutions while ensuring continuity and measurable improvements in efficiency.

Qualifications

• Bachelor's degree in Computer Science or related field
• Proficient AWS development with Java
• Experience with AWS Lex and Amazon Connect
• Knowledge of AWS services for integration (Lambda, S3, DynamoDB)
• Familiarity with CI/CD pipelines and Git workflows

Responsibilities

• Conduct comprehensive business need analysis to identify critical requirements
• Design and implement contact flows to enhance customer journeys
• Identify opportunities for automation and efficiency improvements
• Translate complex requirements into robust contact flow designs
• Ensure contact flows are proactive and resilient to enable business continuity
• Collect and analyze contact center data to identify trends and root causes

Skills

AWS

Java

Amazon Lex

Amazon Connect

CI/CD

Git

Lambda

S3

DynamoDB

Education

Bachelor of Computer Science

Tools

Git

CI/CD pipelines

Job description

Tata Consultancy Services Limited is seeking an Engineer in Charlotte, NC to build and optimize AWS-based contact flows using Java. The role involves designing Lex-enabled interactions and leveraging Amazon Connect for resilient, scalable customer journeys.

The candidate will analyze business needs, implement automation, and collaborate across teams to deliver robust solutions while ensuring continuity and measurable improvements in efficiency.