Alterations Specialist — Exceptional Customer Experience

David; Richfield (MN); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount After First Pay

Vision Care

401K Program

Discounts for Home and Auto Insurance

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative in Richfield, MN. The role focuses on delivering an exceptional alterations experience, welcoming customers, booking appointments, and guiding them through garment adjustments.

You will use multiple systems to manage customer flow, ensure five-star service, and promote personalization options while maintaining store standards and a welcoming environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of retail experience in apparel or specialty stores.
• Prior sewing experience is helpful.
• Experience with a computerized POS system is preferred.

Responsibilities

• Welcome customers with enthusiasm in person, on the phone, and via chats.
• Manage customer flow using systems to deliver five-star service.
• Meet service vows: Prepare, Welcome, Meet Needs, Be There.
• Provide exceptional service to multiple customers and resolve issues.
• Explain how alterations support the dress and event needs.
• Promote alterations services and personalization options.
• Maintain store standards and assist with inventory tasks.
• Assist with checkout and cash wrap processes accurately.
• Escalate issues to Alterations Manager when needed.
• Keep alterations area clean and organized.

Skills

Customer service

Communication

Conflict resolution

Multichannel support

Education

High school diploma or equivalent

Retail experience 1–2 years

Sewing experience (helpful)

POS system experience

Tools

POS system

Cash handling

Computer skills

Job description

David’s Bridal is seeking an Alterations Customer Service Representative in Richfield, MN. The role focuses on delivering an exceptional alterations experience, welcoming customers, booking appointments, and guiding them through garment adjustments.

You will use multiple systems to manage customer flow, ensure five-star service, and promote personalization options while maintaining store standards and a welcoming environment.