Alterations Desk & Customer Experience Specialist

David's Bridal; Spokane (WA); On-site; USD 32,000 - 52,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Vision Care

401K Program

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver an A+ experience for customers in person, by phone, and online. You’ll welcome clients, assist with appointments, and coordinate alterations to ensure perfect fits for life moments.

The role emphasizes five-star service, teamwork, and effective collaboration with the Alterations team. Prior retail exposure and basic sewing experience are valued, with a supportive plan for growth and competitive compensation.

Qualifications

• Customer-focused with a friendly demeanor and solution-oriented approach.
• Strong communication skills for in-person, phone, and chat interactions.
• Ability to manage multiple tasks and maintain organizat ion under retail conditions.
• Familiarity with point-of-sale systems and store processes.

Responsibilities

• Greet customers and answer questions to deliver a five-star experience.
• Manage customer flow and appointments to optimize service levels.
• Promote alterations services and personalization options.
• Maintain clean, organized alterations area and adhere to dress code.
• Assist with stock, orders, and checkout procedures.

Skills

Customer service

Communication

Phone skills

Problem solving

Education

High school diploma or equivalent

Tools

POS System

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver an A+ experience for customers in person, by phone, and online. You’ll welcome clients, assist with appointments, and coordinate alterations to ensure perfect fits for life moments.

The role emphasizes five-star service, teamwork, and effective collaboration with the Alterations team. Prior retail exposure and basic sewing experience are valued, with a supportive plan for growth and competitive compensation.