Alterations Customer Experience Specialist

David's Bridal

Greenville (NC)

On-site

USD 17,000 - 22,000

Part time

3 days ago

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Benefits offered by this job

Competitive Pay

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount After First Pay

Vision Care

Supplemental Insurances

401K Program

Identity Theft Protection

Home and Auto Insurance Discounts

Mobile Discounts

Legal Benefits

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver exceptional support to shoppers, assist with alterations, and schedule fittings. The role emphasizes friendly, solution-oriented interactions across in-store and digital channels, while promoting alterations services and maintaining a pristine customer experience.

The CSR supports operations, greets guests, handles appointments, and ensures accurate POS transactions, all while upholding company standards and

Qualifications

High school diploma or equivalent degree.
1-2 years retail experience in apparel or specialty store.
Prior sewing experience is helpful.
Experience with computerized POS systems.

Responsibilities

Welcome customers via phone, chats, and in person with enthusiasm and clear communication.
Use store systems to manage customer flow and deliver five-star service.
Promote alterations services and help schedule appointments.
Process transactions accurately at cash wrap and maintain inventory flow.
Keep alterations room organized and uphold store standards.