Alterations CSR — Five-Star Customer Service

David; Manchester (CT); On-site; USD 1,929,000 - 2,342,000; Part time

Benefits offered by this job

Competitive Pay

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Vision Care

401K Program

Pet Insurance

Discounts for Mobile

Legal Plans

Job summary

David’s Bridal in Manchester, CT is seeking an Alterations Customer Service Representative to welcome customers, schedule fittings, and ensure a five-star experience. You will handle phones and in-person service, pressing garments, and preparing items for pickup, while promoting alterations services and maintaining store standards.

The role reports to the Store Manager and involves tasks such as appointment setting, answering phones, and assisting with inventory and checkout activities.

Qualifications

• Excellent customer service and ability to engage with diverse customers.
• Experience handling multiple customers and prioritizing tasks.
• Familiarity with POS systems is a plus.

Responsibilities

• Welcome customers in person, over the phone, or via chat; resolve issues with confidence.
• Manage customer flow to deliver a five-star experience using store systems.
• Promote alterations services and personalization options; explain how alterations impact fit.
• Maintain store standards and assist with inventory and checkout processes.
• Coordinate with Alterations Manager to address customer issues.

Skills

Customer service

Phone skills

Conflict resolution

Communication

POS system

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal in Manchester, CT is seeking an Alterations Customer Service Representative to welcome customers, schedule fittings, and ensure a five-star experience. You will handle phones and in-person service, pressing garments, and preparing items for pickup, while promoting alterations services and maintaining store standards.

The role reports to the Store Manager and involves tasks such as appointment setting, answering phones, and assisting with inventory and checkout activities.