Alterations CSR: Customer Experience & Appointments

David; Little Rock (AR); On-site; USD 17,000 - 25,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to welcome and assist customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup. You will support the Alterations department and work closely with the Store Manager to deliver an exceptional customer experience.

The role emphasizes greeting customers, promoting alterations services, maintaining store standards, and handling transactions with accuracy while providing practical and

Qualifications

• High school diploma or equivalent.
• 1–2 years retail experience in apparel.
• Prior sewing experience is helpful.
• Experience with computerized POS system.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm in person, on the phone, or virtually and solve problems.
• Use all systems to manage customer flow and deliver five-star service.
• Promote alterations services and personalization options.
• Maintain store standards and ensure a flawless shopping experience.

Skills

Customer service

Problem solving

Phone skills

Conflict resolution

Retail operations

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to welcome and assist customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup. You will support the Alterations department and work closely with the Store Manager to deliver an exceptional customer experience.

The role emphasizes greeting customers, promoting alterations services, maintaining store standards, and handling transactions with accuracy while providing practical and