Alterations Concierge: Five-Star Customer Service

David; Nashville (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

David’s Bridal is seeking a Customer Service Representative for alterations who welcomes customers, manages appointments, and supports operations to ensure a five-star experience. You will assist with pressing, steaming, and finishing garments while maintaining store standards and courteous engagement with shoppers.

This role emphasizes cross-functional communication, delivering outstanding service, and building loyalty through personalized alterations and careful attention to detail in a

Qualifications

• High school diploma or equivalent.
• 1–2 years of retail experience in apparel or specialty stores.
• Prior sewing experience is helpful.
• Experience with computerized POS systems.

Responsibilities

• Welcome customers with genuine enthusiasm in person, by phone, or online and solve problems clearly.
• Use systems to manage customer flow and deliver five-star service.
• Promote alterations services and ensure items are ready for pickup.
• Maintain store standards and assist with inventory and checkout tasks.
• Escort customers to alterations and ensure quality before delivery.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking a Customer Service Representative for alterations who welcomes customers, manages appointments, and supports operations to ensure a five-star experience. You will assist with pressing, steaming, and finishing garments while maintaining store standards and courteous engagement with shoppers.

This role emphasizes cross-functional communication, delivering outstanding service, and building loyalty through personalized alterations and careful attention to detail in a