Alarm Service Dispatcher: Customer-Focused Scheduling

JMG Security Systems, Inc.; Fountain Valley (CA); On-site; USD 26,174 - 32,029; Full time

Job summary

JMG Security Systems, Inc. is seeking a Dispatcher in Fountain Valley, California. The role involves coordinating technician schedules and ensuring excellent customer service.

The ideal candidate will have previous experience in customer service, strong communication skills, and the ability to multitask effectively in a busy environment. You'll be responsible for interfacing with customers and technicians to resolve issues promptly, along with various administrative tasks to support service operations.

Qualifications

• Minimum of one year of customer service experience required.
• Must have, or be able to pass Alarm Company Employee registration requirements in California.
• Strong written and verbal communication skills are a must.

Responsibilities

• Coordinate technician work routes via email and phone.
• Facilitate communication between client companies and technicians.
• Schedule and complete service tickets.

Skills

Effective communication

Customer service

Time management

Organizational skills

Detail-oriented

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Database management software

Job description

JMG Security Systems, Inc. is seeking a Dispatcher in Fountain Valley, California. The role involves coordinating technician schedules and ensuring excellent customer service.

The ideal candidate will have previous experience in customer service, strong communication skills, and the ability to multitask effectively in a busy environment. You'll be responsible for interfacing with customers and technicians to resolve issues promptly, along with various administrative tasks to support service operations.