Aisles Online Service Leader - Customer Experience

Hy-Vee; New Hope (MN); Presencial; USD 25 000 - 31 000; Tempo integral

Resumo da oferta

Hy-Vee is seeking an Aisles Online Service Lead in New Hope, MN to manage daily online order operations and lead a team of associates. You will supervise staff, balance labor needs, and ensure accurate, on-time order fulfillment in a dynamic retail setting.

The role requires strong customer service, leadership, and communication skills, plus the ability to handle multiple priorities, use math for calculations, and maintain quality controls throughout shifts.

Qualificações

• Leadership experience in fast-paced, customer-facing environments.
• Strong communication and problem-solving abilities.
• Ability to manage labor and priorities in a retail setting.

Responsabilidades

• Deliver outstanding customer service and resolve customer concerns.
• Supervise and direct Aisles Online employees, plan labor for efficiency and cost control.
• Maintain in-house quality control and proper handling of equipment and merchandise.
• Communicate labor needs to supervisors and participate in team meetings.
• Train new employees and conduct performance reviews.
• Handle orders over the phone and in person with a friendly, professional demeanor.

Conhecimentos

Leadership

Customer service

Labor planning

Communication

Math skills

Organization

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Hy-Vee is seeking an Aisles Online Service Lead in New Hope, MN to manage daily online order operations and lead a team of associates. You will supervise staff, balance labor needs, and ensure accurate, on-time order fulfillment in a dynamic retail setting.

The role requires strong customer service, leadership, and communication skills, plus the ability to handle multiple priorities, use math for calculations, and maintain quality controls throughout shifts.