Aisles Online Service Lead: Customer Experience & Ops

Hy-Vee; Topeka (KS); In loco; USD 19.000 - 30.000; Tempo pieno

Descrizione del lavoro

Hy-Vee is seeking an Aisles Online Service Lead to manage daily operations, supervise staff, and ensure accurate order fulfillment in a fast-paced store environment. You will address customer concerns, coordinate labor, and maintain high quality standards while adherence to department guidelines.

The role requires leadership in a customer-focused setting, with shift flexibility including nights and weekends. Prior related experience is preferred and excellence in teamwork is essential.

Competenze

• High school diploma or equivalent preferred.
• Six months of similar or related job experience preferred.

Mansioni

• Deliver outstanding customer service by greeting customers and resolving concerns.
• Supervise and direct Aisles Online employees, planning labor for efficiency and cost control.
• Maintain in-house quality, proper handling of equipment and merchandise.
• Communicate labor needs, storage, rotation, and delivery issues with supervisors.
• Train new employees and conduct performance reviews.
• Attend and participate in team meetings as assigned.
• Answer phones and provide friendly service to customers.

Conoscenze

Leadership

Customer service

Communication

Labor planning

Problem solving

Mathematics

Organization

Confidential data handling

Formazione

High school diploma or equivalent

Strumenti

POS systems

Descrizione del lavoro

Hy-Vee is seeking an Aisles Online Service Lead to manage daily operations, supervise staff, and ensure accurate order fulfillment in a fast-paced store environment. You will address customer concerns, coordinate labor, and maintain high quality standards while adherence to department guidelines.

The role requires leadership in a customer-focused setting, with shift flexibility including nights and weekends. Prior related experience is preferred and excellence in teamwork is essential.