Aisles Online Service Lead — Night & Weekend Shifts

Hy-Vee Inc; Ames (IA); On-site; USD 25,000 - 30,000; Full time

Job summary

Hy-Vee Inc in Ames, IA is seeking an Aisles Online Service Lead to supervise daily online order operations, direct labor, and ensure timely, accurate fulfillment. You will lead a fast-paced team, resolve customer concerns, and partner with store leadership to optimize workflow and service quality.

This role requires flexibility for night and weekend shifts and a customer-first mindset. Join a team focused on delivering an outstanding customer experience in a bustling retail environment, with

Qualifications

• High school diploma or equivalent preferred.
• Six months of similar or related job experience preferred.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly, assisting with their needs, and handling and resolving customer concerns as needed
• Supervise and direct the work of Aisles Online employees, organizing and planning labor for efficiency and cost control
• Maintain in-house quality control including cleaning, proper handling of equipment and merchandise
• Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues
• Respond to questions and issues from employees and customers in a timely and professional manner
• Maintain employee records and document employee interactions
• Train new employees and complete employee performance and productivity reviews
• Have authority to recommend employee disciplinary action
• Attend and participate in team meetings as assigned
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking customer orders
• Pitch in with other tasks or special projects as they come up

Skills

Team Leadership

Customer Service

Communication

Organization

Problem Solving

Math Skills

Data Confidentiality

Education

High School Diploma or Equivalent

Job description

Hy-Vee Inc in Ames, IA is seeking an Aisles Online Service Lead to supervise daily online order operations, direct labor, and ensure timely, accurate fulfillment. You will lead a fast-paced team, resolve customer concerns, and partner with store leadership to optimize workflow and service quality.

This role requires flexibility for night and weekend shifts and a customer-first mindset. Join a team focused on delivering an outstanding customer experience in a bustling retail environment, with