Aisles Online Fulfillment Lead

Hy-Vee; Windom (MN); On-site; USD 21,000 - 27,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Manager to run the store's online shopping fulfillment. You will plan, staff, and oversee day-to-day operations, ensuring orders are picked, packed, and delivered on time while maintaining high quality service.

You'll lead a team, resolve customer issues, and continuously seek improvements in the online experience, safety, and efficiency in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues.
• Oversee the order fulfillment process from start to finish, continually monitoring online orders to ensure prompt, on-time fulfillment.
• Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team.
• Provide ongoing education to employees regarding new policies, procedures, and best practices.
• Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process.
• Instruct, assign, and review the work of others; coordinate activities and address employee concerns as needed.

Skills

Customer service

Team leadership

Communication

Organizational skills

Problem solving

Computer skills

Multitasking

Attention to detail

Education

High school diploma

Job description

Hy-Vee is seeking an Aisles Online Manager to run the store's online shopping fulfillment. You will plan, staff, and oversee day-to-day operations, ensuring orders are picked, packed, and delivered on time while maintaining high quality service.

You'll lead a team, resolve customer issues, and continuously seek improvements in the online experience, safety, and efficiency in a fast-paced retail environment.