Online Grocery Fulfillment Lead

Hy-Vee; Le Mars (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Manager to lead the store’s online shopping fulfillment, ensuring orders are picked, packed, and delivered on time. You will manage staffing, training, and day-to-day operations while delivering a seamless customer experience.

You’ll lead a team in a fast-paced, retail environment, resolve service issues, and drive improvements to the online shopping process. Strong organizational and leadership skills are essential.

Qualifications

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.
• Experience in retail or online order fulfillment is a plus.
• Excellent customer service, communication, and leadership abilities.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues.
• Oversee the order fulfillment process from start to finish, continually monitoring online orders to ensure prompt fulfillment.
• Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team.
• Provide ongoing education to employees regarding new policies, procedures, and best practices.
• Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process.
• Instruct, assign, and review the work of others; coordinate activities and address employee concerns as needed.
• Have authority to recommend employee discipline.
• Answer phones and emails promptly and provide friendly, helpful service to customers.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.
• Pitch in with other tasks or special projects as they come up.

Skills

Customer service excellence

Leadership

Team development

Communication skills

Organizational skills

Computer proficiency

Education

High school diploma or equivalent

Strong computer and internet skills

Job description

Hy-Vee is seeking an Aisles Online Manager to lead the store’s online shopping fulfillment, ensuring orders are picked, packed, and delivered on time. You will manage staffing, training, and day-to-day operations while delivering a seamless customer experience.

You’ll lead a team in a fast-paced, retail environment, resolve service issues, and drive improvements to the online shopping process. Strong organizational and leadership skills are essential.