Aisles Online Fulfillment Lead

Hy-Vee; Peru (IL); Presencial; USD 23.000 - 28.000; Jornada completa

Descripción de la vacante

Hy-Vee is seeking an Aisles Online Manager to oversee the planning, staffing, and daily operations of the store's online shopping fulfillment, ensuring orders are picked, packed, and delivered on time. You will lead and develop the team, resolve customer issues, and continually improve the customer experience.

The role requires strong organization, leadership, and communication skills, with emphasis on meeting deadlines and ensuring food safety throughout the fulfillment process.

Formación

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.

Responsabilidades

• Deliver outstanding customer service by greeting customers warmly and resolving issues.
• Oversee the order fulfillment process from start to finish for online orders.
• Recruit, train, schedule, and develop department employees.
• Provide ongoing education on policies, procedures and best practices.
• Ensure food safety guidelines are followed and products kept at proper temperatures.
• Instruct and review staff work; address concerns and disciplinary matters as needed.
• Answer phones and emails promptly and provide friendly service.
• Follow Hy-Vee dress code and guidelines.
• Pitch in with other tasks or special projects as they arise.

Conocimientos

Customer Service

Leadership

Communication

Organizational Skills

Problem Solving

Computer Skills

Educación

High School Diploma

Descripción del empleo

Hy-Vee is seeking an Aisles Online Manager to oversee the planning, staffing, and daily operations of the store's online shopping fulfillment, ensuring orders are picked, packed, and delivered on time. You will lead and develop the team, resolve customer issues, and continually improve the customer experience.

The role requires strong organization, leadership, and communication skills, with emphasis on meeting deadlines and ensuring food safety throughout the fulfillment process.