Airside Guest Experience Specialist

Signature Aviation; Virginia (IL); On-site; USD 51,743,000 - 63,039,000; Full time

Job summary

Signature Aviation is seeking an Airside Experience Associate to deliver safe, efficient, and guest-focused service in a private aviation environment. You’ll handle baggage and cargo, monitor security at access points, and support ramp operations to ensure a seamless guest journey.

The role requires flexibility for nights, holidays, and weekends, and will operate in both indoor and outdoor areas near aircraft.

Qualifications

• High School Diploma or GED is required.
• Must be 18 years of age or older.
• Must pass background checks and security requirements to obtain airport badge.
• Legal authorization to work in the U.S. and valid state driver’s license.
• Ability to follow directions and exercise good judgment.

Responsibilities

• Load and unload baggage, freight, and cargo; transfer packages between planes and other transport.
• Operate ground service equipment (tugs, trucks, conveyors).
• Conduct identification checks for crew, passengers, visitors, and vendors per security procedures.
• Monitor facilities (streetside, parking, terminal, hangars, AOA).
• Assist with guest experience: connect ground power, provide water, wing walking, chocking, and stairs/jetway positioning.
• Stop work for unsafe conditions and report concerns to management.
• Maintain safe, clean ramps and record time worked and services performed.

Skills

Hospitality

Language: English

Critical Thinking

Interpersonal Skills

Multitasking

Computer Skills

Education

High School Diploma or GED

Job description

Signature Aviation is seeking an Airside Experience Associate to deliver safe, efficient, and guest-focused service in a private aviation environment. You’ll handle baggage and cargo, monitor security at access points, and support ramp operations to ensure a seamless guest journey.

The role requires flexibility for nights, holidays, and weekends, and will operate in both indoor and outdoor areas near aircraft.