Airside Guest Experience Pro

Signature Aviation; East Granby (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/prescription coverage

401(k)

Paid time off

Training and development

Job summary

Signature Aviation is seeking an Airside Experience Specialist to deliver seamless, luxury guest service at our private aviation terminal. You will mix hospitality with hands-on ground support for guests, crew, and aircraft from wheels down to wheels up.

In this outdoor, high-energy role, you will operate ground service equipment, assist with fueling and de-icing, and ensure safety and security protocols are followed. Flexibility for nights, weekends, and holidays is required.

Qualifications

• High School Diploma or GED is required.
• Must be at least 18 years old.
• Able to pass company and airport background checks.
• Legally authorized to work in the United States.
• Valid state driver’s license; CDL may be required locally.
• Good judgment and ability to follow directions.
• Preferred: 3–6 months aviation or customer service experience.

Responsibilities

• Work in a team to conduct airside operations safely per SOPs and policies.
• Coordinate with guests, crew, vendors, and aircraft crew to meet service needs (fueling, de-icing, lavatory, power, water, parking, marshalling, catering, towing).
• Prepare for arriving/departing aircraft and address safety concerns promptly.
• Operate and drive ground service equipment (fuel trucks, de-ice trucks, GPUs, tugs, stairs).
• Load/unload luggage and cargo to/from aircraft and guest vehicles.
• Provide professional guest service with a positive attitude at all times.
• Provide safe, convenient shuttle transportation for guests and luggage.
• Maintain ramps and operations in a safe, clean condition.
• Handle fuel with quality control and accurate documentation.
• Comply with safety, security, and guest-service requirements.

Skills

Hospitality

English fluency

Math skills

Physical ability

Critical thinking

Interpersonal skills

Multitasking

Computer skills

Task management

Education

High School Diploma or GED

Minimum age 18

Legal authorization to work in US

Tools

Ground support equipment operation

Job description

Signature Aviation is seeking an Airside Experience Specialist to deliver seamless, luxury guest service at our private aviation terminal. You will mix hospitality with hands-on ground support for guests, crew, and aircraft from wheels down to wheels up.

In this outdoor, high-energy role, you will operate ground service equipment, assist with fueling and de-icing, and ensure safety and security protocols are followed. Flexibility for nights, weekends, and holidays is required.