Airside Guest Experience Lead

Signature Aviation; Hilton Head Island (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Health Savings Account

401(k)

Paid time off

Tuition reimbursement

Training and development

Employee Assistance Program

Job summary

Signature Aviation is seeking an Airside Experience Specialist to deliver a premier guest experience at our private aviation terminal. You will combine hospitality with hands-on aircraft support, guiding guests from wheels down to wheels up in a fast-paced, outdoor setting.

Responsibilities include operating ground service equipment, coordinating with teams and guests, and maintaining safe, compliant operations while providing exceptional service in a luxury environment.

Qualifications

• Hospitality-focused role requiring guest-service excellence.
• Must pass background checks and airport security requirements.
• Ability to work nights, weekends, and holidays.
• Operate ground service equipment and drive vehicles.
• English language proficiency for safety and communication.

Responsibilities

• Perform airside operations safely and efficiently per SOPs.
• Collaborate with guests, crew, vendors to meet service needs.
• Prepare for arriving/departing aircraft and identify tasks.
• Operate ground service equipment like fuel trucks, de-icing trucks, GSE.
• Provide professional guest service and safe transportation.
• Maintain ramps and documentation.

Skills

Hospitality

Guest service

Communication

Multitasking

Education

High School diploma or GED

Job description

Signature Aviation is seeking an Airside Experience Specialist to deliver a premier guest experience at our private aviation terminal. You will combine hospitality with hands-on aircraft support, guiding guests from wheels down to wheels up in a fast-paced, outdoor setting.

Responsibilities include operating ground service equipment, coordinating with teams and guests, and maintaining safe, compliant operations while providing exceptional service in a luxury environment.