Airside Experience Concierge

Signature Aviation; Saint Paul (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Critical Illness, Hospital Indemnity &

Identity Theft & Legal Services

Paid time off

Tuition reimbursement

Training & Development

EAP & Perks

Job summary

Signature Aviation is seeking an Airside Experience Specialist to deliver a seamless, luxury guest experience at our private aviation terminal. You will blend hospitality with hands-on ground services, supporting aircraft and guests from wheels down to wheels up.

The role requires schedule flexibility, including nights, weekends and holidays, and outdoor work around active aircraft in varying weather. Join us to thrive in a service-first, runway-energy environment.

Qualifications

• Hospitality-oriented role requiring guest service excellence.
• English reading/writing for safety rules and procedures.
• Basic math skills for quick calculations and time management.
• Physical ability to operate ground support equipment and move cargo.
• Ability to follow multi-step instructions and maintain focus in a fast-paced environment.
• Strong teamwork and collaboration with guests, crew, and vendors.
• Capable of multitasking and adapting to varying weather and runway conditions.
• Proficiency with computers and email and completing training modules.
• Ability to complete Signature training programs on schedule.

Responsibilities

• Work with team to perform airside operations safely and efficiently per SOPs.
• Collaborate with guests, clients, vendors, and crew to meet service needs.
• Identify open tasks for arriving/departing aircraft and raise safety concerns.
• Operate ground service equipment (fuel trucks, de-icing, GLUs, tugs, etc.).
• Load/unload luggage and cargo, assist guests with transportation.
• Provide professional guest service and maintain a positive attitude.
• Provide safe shuttle transport for guests and luggage where needed.
• Keep ramps and operations safe, clean, and secure.
• Handle fuel, quality control, inventory, and documentation.
• Adhere to safety, security, and guest service requirements.

Skills

Hospitality

Language skills

Math

Physical ability

Critical thinking

Interpersonal skills

Multitasking

Computer skills

Task management

Education

High School Diploma or GED

Job description

Signature Aviation is seeking an Airside Experience Specialist to deliver a seamless, luxury guest experience at our private aviation terminal. You will blend hospitality with hands-on ground services, supporting aircraft and guests from wheels down to wheels up.

The role requires schedule flexibility, including nights, weekends and holidays, and outdoor work around active aircraft in varying weather. Join us to thrive in a service-first, runway-energy environment.