Airport Supervisor — Lead Passenger Service & Check-in

Unifi Aviation, LLC; Louisiana (MO); Hybride; USD 64 000 - 91 000; Plein temps

Avantages offerts par ce poste

Flight privileges

Weekly pay

Paid time off

Medical, Dental & Vision

401k plan

Discounts

Wellness programs

Résumé du poste

Unifi seeks a results-driven team lead to supervise a group of passenger service agents at the airport, overseeing arrivals, ticketing, check-in, boarding, and baggage support.

You will guide agents, resolve passenger issues, coordinate with security and customs, and ensure safety and compliance while delivering a positive customer experience. Full-time, with weekly pay, benefits, and opportunities for growth.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsabilités

• Lead a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, reservations and resolving related complaints.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivery to passengers.
• Push wheelchairs with passengers through all areas of the airport.
• Monitor and enforce safe working conditions and company safety procedures.
• Promote and adhere to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.

Connaissances

Team leadership

Customer service

Communication

Problem solving

Formation

High School diploma or GED

Outils

Ticketing system

Description du poste

Unifi seeks a results-driven team lead to supervise a group of passenger service agents at the airport, overseeing arrivals, ticketing, check-in, boarding, and baggage support.

You will guide agents, resolve passenger issues, coordinate with security and customs, and ensure safety and compliance while delivering a positive customer experience. Full-time, with weekly pay, benefits, and opportunities for growth.