Airport Passenger Experience Lead

Unifi Aviation LLC; Palm Springs (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay

Full-time minimum 30 hours/week

Paid time off

Medical, Dental and Vision Insurance

401k for all employees

Discounts and wellness programs

Job summary

Unifi Aviation LLC in Palm Springs, CA is seeking a dedicated supervisor to lead a team of customer service agents. The role covers arrivals, check-in, boarding, baggage, reservations, and handling passenger questions and complaints.

Responsibilities include guiding agents through the ticketing process, assisting passengers with special needs, and ensuring safe, compliant operations in a dynamic airport environment. The position offers full-time hours with benefits and growth opportunities.

Qualifications

• High School diploma or equivalent is required.
• Must be at least 18 years old.
• Credentials required per airport/state regulations.

Responsibilities

• Lead a team of agents delivering customer service to passengers.
• Assist passengers with arrivals, check-in, boarding, and special needs.
• Handle ticketing, check-in, boarding, baggage, and reservations via computerized systems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Ensure safety and comply with Unifi policies and laws.

Skills

Team leadership

Customer service

Communication

Education

High School diploma / GED

Job description

Unifi Aviation LLC in Palm Springs, CA is seeking a dedicated supervisor to lead a team of customer service agents. The role covers arrivals, check-in, boarding, baggage, reservations, and handling passenger questions and complaints.

Responsibilities include guiding agents through the ticketing process, assisting passengers with special needs, and ensuring safe, compliant operations in a dynamic airport environment. The position offers full-time hours with benefits and growth opportunities.