Airport Customer Service Supervisor - Lead & Elevate Team

Unifi Aviation, LLC; Burlington (VT); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay

Full-time starts at 30 hours per week

Paid time off

Medical, Dental and Vision Insurance

401k

Discounts and wellness programs

Job summary

Unifi Aviation, LLC in Vermont is seeking a full-time, non-exempt Passenger Services Supervisor to lead a team of agents and deliver exceptional service to arriving and departing passengers. Responsibilities include assisting passengers through check-in, seating, baggage, and reservations; guiding guests through the airport process and addressing special needs.

The role offers weekly pay, flight privileges after 30 days for employees and eligible family, full-time benefits, PTO,

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs.
• Handle all aspects of ticketing and check-in by operating a computerized system.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure accessibility equipment is available for loading and unloading.
• Promote safety and adhere to company policies.

Skills

Customer service

Team leadership

Education

High School diploma / GED

Job description

Unifi Aviation, LLC in Vermont is seeking a full-time, non-exempt Passenger Services Supervisor to lead a team of agents and deliver exceptional service to arriving and departing passengers. Responsibilities include assisting passengers through check-in, seating, baggage, and reservations; guiding guests through the airport process and addressing special needs.

The role offers weekly pay, flight privileges after 30 days for employees and eligible family, full-time benefits, PTO,