Airport Services Supervisor: Lead Teams, Deliver On-Time Ops

Envoy Air Inc; Morrisville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flight privileges

Training programs

Health benefits

Job summary

Envoy Air Inc. is seeking a Supervisor - Airport Services to lead day-to-day station operations in Morrisville, NC.

You will oversee Agents/Clerks to ensure safe work practices and on-time performance, while supporting management on budgets and policy implementation. Ideal candidates have leadership experience in airlines/airport settings, strong organizational and communication skills, and the ability to handle high-pressure shifts.

Qualifications

• Must be able to work under stressful conditions while maintaining a professional demeanor.
• Strong organizational, decision-making and interpersonal skills.
• Legal right to work in the United States.
• Minimum one year of customer service experience preferred.
• Previous airline/airport supervisory experience preferred.

Responsibilities

• The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
• Supports the Manager in meeting operational performance targets and monitoring the station operation budget
• Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
• Reviews and standardizes procedures to improve efficiency within the operation
• Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
• Investigates and resolves customer service issues as well as operation issues
• Participates on operational conference calls, station audits and prepares various reports
• Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
• Maintains records such as time and attendance, personnel files and performance
• Will provide guidance to the team on performance issues as well as coach and counsel employees.
• As necessary, the Supervisor will work in the operation during peak or irregular periods

Skills

Leadership

Analytical skills

Communication skills

Team management

Customer service

Education

High school diploma or GED

Job description

Envoy Air Inc. is seeking a Supervisor - Airport Services to lead day-to-day station operations in Morrisville, NC.

You will oversee Agents/Clerks to ensure safe work practices and on-time performance, while supporting management on budgets and policy implementation. Ideal candidates have leadership experience in airlines/airport settings, strong organizational and communication skills, and the ability to handle high-pressure shifts.