Airport Service Supervisor - Lead Passenger Care Team

Unifi Aviation, LLC; South Burlington (VT); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay

Paid time off

Medical, dental, and vision insurance

401k for all employees

Exclusive discounts and wellness 프로그램

Job summary

Unifi Aviation, LLC in South Burlington, VT is seeking an on-site, non-exempt Customer Service Lead to supervise agents handling arrivals, check-in, boarding, and baggage services. The role requires guiding a team through ticketing, reservations, and issue resolution with a focus on safety and policy adherence.

Ideal candidates have a high school diploma, are 18+, and can obtain required credentials for airport/state regulations. Benefits include comprehensive insurance and 401k options.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome through arrival and check-in process, including support for passengers with special needs.
• Handle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, reservations and resolving related complaints.
• Direct passengers through Customs, Immigration, and Quarantine.
• Promote and adhere to Safety, Anti-Harassment and Equal Employment Opportunity.
• Complete work safely following company standards.

Education

High School diploma or equivalent

Job description

Unifi Aviation, LLC in South Burlington, VT is seeking an on-site, non-exempt Customer Service Lead to supervise agents handling arrivals, check-in, boarding, and baggage services. The role requires guiding a team through ticketing, reservations, and issue resolution with a focus on safety and policy adherence.

Ideal candidates have a high school diploma, are 18+, and can obtain required credentials for airport/state regulations. Benefits include comprehensive insurance and 401k options.