Airport Customer Service Lead — Passenger Experience

Unifi Aviation, LLC; Brainerd Hills (TN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Full-time minimum 30h per week

Paid time off

Medical/Dental/Vision insurance

401k

Discounts and wellness programs

Job summary

Unifi Aviation, LLC is seeking an Airport Customer Service Supervisor to lead a team of agents and deliver high-quality passenger support at BRD. The role covers arrivals, check-in, boarding, and baggage services, with emphasis on safety and accuracy in a fast-paced environment.

The position requires a High School diploma or equivalent, 18+ years of age, and the ability to obtain necessary credentials. Full-time, non-exempt with rotating shifts, plus benefits and weekly pay for hourly staff.

Qualifications

• High School diploma or GED or equivalent.
• Must be at least 18 years of age.
• Must be able to obtain credentials as per airport/state/customs requirements.
• Preferred: one year of relevant aviation or ground handling experience.

Responsibilities

• Lead a team of agents providing customer service to passengers during arrivals, check-in and boarding processes.
• Assist passengers with special needs, including unaccompanied minors and wheelchair requests, ensuring a friendly experience.
• Handle ticketing and check‑in tasks using a computerized system, including boarding and baggage services.
• Direct passengers through Customs, Immigration, and Quarantine as required.
• Ensure safety policies are followed and report incidents or hazards per company guidelines.

Skills

Customer service

Team leadership

Safety compliance

Education

High School diploma/GED

Job description

Unifi Aviation, LLC is seeking an Airport Customer Service Supervisor to lead a team of agents and deliver high-quality passenger support at BRD. The role covers arrivals, check-in, boarding, and baggage services, with emphasis on safety and accuracy in a fast-paced environment.

The position requires a High School diploma or equivalent, 18+ years of age, and the ability to obtain necessary credentials. Full-time, non-exempt with rotating shifts, plus benefits and weekly pay for hourly staff.