Airport Customer Service Lead — Check-In & Boarding

Vermont, Inc; Burlington (VT); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Flight privileges after 30 days for员工及

Weekly pay for hourly employees

Full-time starts at 30 hours per week

Paid time off

Comprehensive Medical, Dental and Vis

401k for all employees

Exclusive discounts and wellness

Résumé du poste

Unifi in Burlington, VT is seeking individuals to join our growing team who are passionate, have integrity, and empathize with how words and decisions affect colleagues and customers.

As a Passenger Service Agent, you will lead a team of agents and provide customer service to passengers for arrivals, ticketing, check-in, boarding, baggage, and related queries.

This full-time role offers weekly pay for hourly staff, flight privileges after 30 days, paid time off, 401(k), and comprehensive benefits.

Qualifications

• High School diploma or GED or equivalent education.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsabilités

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards.

Connaissances

Team leadership

Customer service

Communication

Safety awareness

Problem solving

Formation

High School diploma or GED

Description du poste

Unifi in Burlington, VT is seeking individuals to join our growing team who are passionate, have integrity, and empathize with how words and decisions affect colleagues and customers.

As a Passenger Service Agent, you will lead a team of agents and provide customer service to passengers for arrivals, ticketing, check-in, boarding, baggage, and related queries.

This full-time role offers weekly pay for hourly staff, flight privileges after 30 days, paid time off, 401(k), and comprehensive benefits.