Airport Service Lead — Passenger Experience

Unifi Aviation, LLC; Reno (NV); Hybrid; USD 25,000 - 36,000; Part time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay for hourly employees

Paid time off (for part-time)

Comprehensive Medical, Dental and Vis

Vision Insurance

401k for all employees

Exclusive discounts and wellness 프로그램

Job summary

Unifi Aviation, LLC in Reno is seeking a Part-time Airport Customer Service Supervisor to lead a team of agents handling arrivals, ticketing, check-in and passenger queries. The role covers boarding support, baggage services, and special-needs assistance to ensure smooth airport operations.

The position offers a PM shift, non-exempt status, and comprehensive benefits including medical, dental, and vision insurance, a 401(k), and flight privileges after 30 days for employees and eligible family

Qualifications

• High School diploma, GED or equivalent education.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Education

High School diploma, GED or equivalent education

Job description

Unifi Aviation, LLC in Reno is seeking a Part-time Airport Customer Service Supervisor to lead a team of agents handling arrivals, ticketing, check-in and passenger queries. The role covers boarding support, baggage services, and special-needs assistance to ensure smooth airport operations.

The position offers a PM shift, non-exempt status, and comprehensive benefits including medical, dental, and vision insurance, a 401(k), and flight privileges after 30 days for employees and eligible family