Airport Retail Shift Supervisor - Lead, Train & Grow

Avolta AG; SeaTac, Northern (WA, KY); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

Holiday pay

Employee discounts

Employee assistance program

Job summary

Avolta AG in SeaTac, WA is seeking a full-time Shift Supervisor for the Duty Free stores at SeaTac International Airport. You will assist General and Operations Managers, supervise retail staff, and ensure exceptional customer service.

The role requires flexibility to work full-time, including weekends and holidays. You will oversee team members, train staff daily, manage opening/closing procedures, cash handling, and ensure stock rotation and cleanliness on the sales floor.

Qualifications

• Ability to plan daily activities with General Manager, Operations Manager, and other Supervisors.
• 1+ year working as a supervisor in a retail setting.
• Experience working in a retail setting.
• Provides supervision and support to store staff.
• Works with on-site sales representatives.
• Approachable and interactive leadership qualities.
• Ability to work in a fast-paced environment.
• Good time-management skills and multi-tasking abilities.
• Good problem-solving skills.
• High School Diploma or equivalent.

Responsibilities

• Assist the General Manager and Operational Managers in managing the team members and daily operation of our stores and providing an amazing customer service experience to our customers.
• Join Our Team as a Retail Ops Supervisor at SeaTac International Airport.
• Provide flexibility to work any day of the week, including weekends & holidays.
• Work a full-time schedule.
• Oversee multiple team members.
• Provide staff training and coaching with team members on a daily basis.
• Conduct store opening/closing/shift change procedures.
• Perform all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliations, void processing and deposits.
• Ensure staff report to work on time, dressed in clean full uniform, including nametags.
• Ensure staff tardiness and absences are reported to management.
• Ensure customers are greeted promptly and served by knowledgeable, well-trained associates.
• Demonstrate effective management of customer queuing.
• Ensure sales associates are assigned daily duties and are aware of daily sales targets and procedural changes.
• Has an in-depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.
• Maintain housekeeping standards.

Skills

Leadership

Supervisory experience

Retail experience

Staff supervision

Customer service

Time management

Problem solving

Education

High School Diploma or equivalent

Job description

Avolta AG in SeaTac, WA is seeking a full-time Shift Supervisor for the Duty Free stores at SeaTac International Airport. You will assist General and Operations Managers, supervise retail staff, and ensure exceptional customer service.

The role requires flexibility to work full-time, including weekends and holidays. You will oversee team members, train staff daily, manage opening/closing procedures, cash handling, and ensure stock rotation and cleanliness on the sales floor.