Airport Dining Shift Manager — Lead Front & Back-of-House

CI Grove Bay SEA LLC; Seattle (WA); On-site; USD 36,000 - 47,000; Full time

Job summary

PF Chang's at Seattle-Tacoma International Airport is seeking a Service Shift Manager to lead a high-energy dining team on-site, ensuring an exceptional guest experience and seamless service. You will oversee opening/closing, staff coaching, cash handling, and coordination with the kitchen to maintain quality and efficiency.

The ideal candidate has leadership experience in food service, proficiency with restaurant management software/POS, and certifications such as ServSafe or alcohol awareness.

Qualifications

• High school diploma or equivalent; tech school or company training in restaurant management preferred.
• Minimum of 3 years in restaurant/food service with 1 year of leadership experience required.
• Must be able to obtain alcohol awareness and/or ServSafe Food Safety certification.
• Experience using restaurant management software, POS systems, and other relevant tools.

Responsibilities

• Foster a positive, inclusive work environment and encourage teamwork and professionalism.
• Maintain a welcoming and friendly atmosphere, creating a positive dining experience for customers.
• Exemplify professionalism through conduct and communication that reflects the values of the company.
• Assists with employee relations, coaching and counseling, and training.
• Handle cash management, including cash handling procedures, reconciliations, and deposits.
• Collaborate with the kitchen staff to ensure smooth coordination between the front and back of the house.
• Monitor the dining area to ensure cleanliness, proper setup, and adherence to health and safety standards.
• Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Monitor employee attendance, punctuality, and adherence to company policies.
• Ensure compliance with break and overtime requirements.
• Handle customer complaints, conflicts, and emergencies, making quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Ensures compliance with company and brand and/or franchise standards of operating procedures, and within airport requirements.
• Performs other duties as assigned.

Skills

Leadership

Cash handling

Communication

POS software

Food service

Education

High school diploma or equivalent

3+ years in restaurant/food service

1 year of leadership experience

ServSafe certification

Alcohol awareness certification

Restaurant management software experience

Tools

Restaurant management software

POS systems

Job description

PF Chang's at Seattle-Tacoma International Airport is seeking a Service Shift Manager to lead a high-energy dining team on-site, ensuring an exceptional guest experience and seamless service. You will oversee opening/closing, staff coaching, cash handling, and coordination with the kitchen to maintain quality and efficiency.

The ideal candidate has leadership experience in food service, proficiency with restaurant management software/POS, and certifications such as ServSafe or alcohol awareness.