Airport Retail Supervisor - Lead, Train & Serve

Hudson Group; New York (NY); On-site; USD 39,000 - 40,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off (vacation, flex

Holiday pay

Employee discounts across all company"

Employee assistance program

Training and exciting career growthOp

Referral program – refer a friend and

Job summary

Hudson Group is seeking a Duty Free Supervisor at John F. Kennedy International Airport, Terminal 8, to assist the General Manager and Operational Managers in leading the team and delivering an exceptional customer service experience in our stores.

This full-time role requires working weekends and holidays, supervising multiple staff, training, inventory checks, cash handling, and ensuring stock rotation and shop cleanliness while meeting sales targets.

Qualifications

• 1 year of retail management experience.
• Experience working in a retail setting.
• Approachable and interactive leadership qualities.
• Ability to work in a fast-paced environment.
• Good time-management and multi-tasking abilities.
• Good problem-solving skills.
• High School Diploma or equivalent.

Responsibilities

• Provides staff training and coaching with team members on a daily basis.
• Conducts store opening/closing/ shift change procedures.
• Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits.
• Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted and that any discrepancies are reported.
• Ensures that staff report to work on time, dressed in clean full uniform, including nametags.
• Ensures that all staff tardiness and absences are reported to management.
• Ensures customers are greeted promptly and served by knowledgeable, well-trained associates.
• Demonstrates effective management of customer queuing.
• Ensures that sales associates are assigned daily duties and are aware of daily sales targets and procedural changes.
• Has an in-depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.
• Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping).
• Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink.

Skills

Retail management

Leadership

Customer service

Time management

Problem solving

Education

High School Diploma or equivalent

Job description

Hudson Group is seeking a Duty Free Supervisor at John F. Kennedy International Airport, Terminal 8, to assist the General Manager and Operational Managers in leading the team and delivering an exceptional customer service experience in our stores.

This full-time role requires working weekends and holidays, supervising multiple staff, training, inventory checks, cash handling, and ensuring stock rotation and shop cleanliness while meeting sales targets.