Airport Passenger Support Specialist

Unifi Aviation LLC; Monroe (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Full benefits plan

Job summary

Unifi Aviation LLC is seeking Customer Service Agents to serve as the first point of contact for travelers, providing courteous, first-class service daily.

Responsibilities include helping passengers with baggage, resolving issues with delayed or damaged items, and using software to track luggage, while maintaining professional interaction and safety awareness in a fast-paced airport environment.

Qualifications

• Must be a local in-state resident.
• High School diploma or GED.
• Valid in-state driver's license.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years old.
• Must have authorization to work in the United States.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items and move heavy weights regularly.
• Must be able to operate radio equipment.

Responsibilities

• Assists passengers with baggage pick-up.
• Assists passengers to resolve issues with delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction in a courteous, efficient, and professional manner.
• Performs other related duties as assigned within the scope of this position.

Skills

Local resident in-state

Drug screen

Background check (10-year)

Driver's license (in-state)

Age 18+

Work authorization in US

Ramp and SIDA training

Heavy lifting capability

Radio/equipment operation

Customer service mindset

Education

High School diploma or GED

Job description

Unifi Aviation LLC is seeking Customer Service Agents to serve as the first point of contact for travelers, providing courteous, first-class service daily.

Responsibilities include helping passengers with baggage, resolving issues with delayed or damaged items, and using software to track luggage, while maintaining professional interaction and safety awareness in a fast-paced airport environment.