Airport Passenger Experience Specialist

Unifi Aviation, LLC; San Antonio (TX); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Full benefits

Career growth

Job summary

Unifi Aviation, LLC in San Antonio, TX is seeking a part-time Customer Service Agent to be the friendly, first point of contact for travelers, ensuring a positive experience and professional service.

You will assist passengers with baggage, resolve issues with delayed or damaged items, and use airport software to track luggage while maintaining safe, courteous interactions in a fast-paced environment.

Qualifications

• Local residency required.
• High School diploma or GED required.
• Ability to pass pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years old.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School diploma or GED

Job description

Unifi Aviation, LLC in San Antonio, TX is seeking a part-time Customer Service Agent to be the friendly, first point of contact for travelers, ensuring a positive experience and professional service.

You will assist passengers with baggage, resolve issues with delayed or damaged items, and use airport software to track luggage while maintaining safe, courteous interactions in a fast-paced environment.