Airport Passenger Services Specialist

Maximus Global Services; Sterling (VA); On-site; USD 38,000 - 41,000; Part time

Job summary

Maximus Global Services is seeking a Part-time Passenger Services Agent at Washington Dulles Airport (IAD) to provide check-in services and ensure compliance with security procedures. You will assist passengers at the front counter, issue tickets, handle baggage and claims, and serve as gate agent for outbound flights while delivering exceptional customer service in a fast-paced airport environment.

The role requires English proficiency, ability to work varied shifts, and a strong team

Qualifications

• High school diploma or GED required.
• Must exhibit exceptional customer service.
• English reading/writing/speaking required.
• Ability to read and understand operating and airport procedures.
• Able to work with high-volume public in busy airport environment.

Responsibilities

• Work at front counter assisting passengers with check-in; issue tickets and reservations.
• Check-in baggage and handle baggage claims.
• Review documentation to travel and follow security procedures.

Skills

Customer service

Communication

Teamwork

Stress management

Education

High school diploma or GED

Job description

Maximus Global Services is seeking a Part-time Passenger Services Agent at Washington Dulles Airport (IAD) to provide check-in services and ensure compliance with security procedures. You will assist passengers at the front counter, issue tickets, handle baggage and claims, and serve as gate agent for outbound flights while delivering exceptional customer service in a fast-paced airport environment.

The role requires English proficiency, ability to work varied shifts, and a strong team