Airport Operations Lead: Team & Security Oversight

Maximus Global Services; Sterling (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Maximus Global Services in Sterling, VA, is seeking a Lead Agent (OPERATIONS) for full-time work in a demanding airport environment. You will assist the supervisor to ensure staffing and service levels for security agents, wheelchair agents, skycaps and porters, coordinating with airlines to meet service needs.

The role requires a high school diploma or GED and 1–2 years of airport customer service experience, with proficiency in MS Office and English. Shift flexibility is expected.

Qualifications

• High school diploma or GED required.
• 1–2 years’ airport/customer service experience preferred.
• Pass a background check and drug test.
• English reading/writing proficiency required.
• MS Office (Word, Excel, Outlook) proficiency.

Responsibilities

• Monitor timely and satisfactory completion of assignments per policies.
• Review daily schedules and assign breaks as needed.
• Keep flight information, arrivals/departures, and services requested on hand.
• Ensure staff follow security procedures (TSA, CBP, airport entities).
• Follow up on client requests (airlines and passengers).
• Report staff issues to supervisor (tardiness, absenteeism, performance).
• Provide on-the-job training to staff.
• Ensure wheelchairs are accounted for and placed correctly.
• Demonstrate teamwork, composure, ethical conduct, and strong communication.
• Lead the team of wheelchair agents and porters.

Skills

Customer Service

Leadership

Communication

Teamwork

Stress Management

Education

High school diploma or GED

Tools

MS Office

Job description

Maximus Global Services in Sterling, VA, is seeking a Lead Agent (OPERATIONS) for full-time work in a demanding airport environment. You will assist the supervisor to ensure staffing and service levels for security agents, wheelchair agents, skycaps and porters, coordinating with airlines to meet service needs.

The role requires a high school diploma or GED and 1–2 years of airport customer service experience, with proficiency in MS Office and English. Shift flexibility is expected.