Airport Passenger Services Specialist

Maximus Global Services; Paradise (NV); On-site; USD 14,000 - 16,000; Full time

Job summary

Maximus Global Services seeks a Customer Service Agent in Paradise, NV to provide diverse airport services and ensure the safety of property and people. The role requires strong customer service and multilingual communication, with duties including guiding passengers, handling bags, and maintaining security at various airport checkpoints.

Responsibilities span coordinating with supervisors, assisting at check points, curbs, bag rooms, and jet bridges, while ensuring compliance with security

Qualifications

• High school diploma or GED required.
• Must read, write and speak English and/or Spanish.
• Exceptional customer service and communication skills required.

Responsibilities

• Coordinate with the supervisor on duty and review the daily assignments.
• Provide passenger handling and security procedures at checkpoints and near gates.
• Escort passengers through checkpoints to the curb and assist with baggage handling.
• Ensure bags are accounted for and tagged with a valid airport sticker; remove stickers as needed.
• Maintain security at bag room, jet bridge, ramp and gate areas and report irregularities.
• Protect passengers and property, prevent losses and assist with safety procedures.

Skills

Customer service

Bilingual EN/ES

Communication

Education

High school diploma or GED

Job description

Maximus Global Services seeks a Customer Service Agent in Paradise, NV to provide diverse airport services and ensure the safety of property and people. The role requires strong customer service and multilingual communication, with duties including guiding passengers, handling bags, and maintaining security at various airport checkpoints.

Responsibilities span coordinating with supervisors, assisting at check points, curbs, bag rooms, and jet bridges, while ensuring compliance with security