Passenger Service Agent, ITA Airways

Maximus Global Services; Sterling (VA); On-site; USD 38,000 - 41,000; Part time

Job summary

Maximus Global Services is seeking a Part-time Passenger Services Agent at Washington Dulles Airport (IAD) to provide check-in services and ensure compliance with security procedures. You will assist passengers at the front counter, issue tickets, handle baggage and claims, and serve as gate agent for outbound flights while delivering exceptional customer service in a fast-paced airport environment.

The role requires English proficiency, ability to work varied shifts, and a strong team

Qualifications

• High school diploma or GED required.
• Must exhibit exceptional customer service.
• English reading/writing/speaking required.
• Ability to read and understand operating and airport procedures.
• Able to work with high-volume public in busy airport environment.

Responsibilities

• Work at front counter assisting passengers with check-in; issue tickets and reservations.
• Check-in baggage and handle baggage claims.
• Review documentation to travel and follow security procedures.

Skills

Customer service

Communication

Teamwork

Stress management

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PART TIME Manual Labor Sterling, VA, US

5 days ago Requisition ID: 2005

Salary: $18.35 Annually

Join our win team at Maximus Global Services!

Maximus Global Services (MGS) purpose is “Make people smile through service”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore, and Las Vegas.

Maximus Global Services is a dynamic and growing organization committed to fostering a positive and inclusive workplace. We are looking for a Passenger Services Agent to join our winning team at Washington Dulles Airport (IAD).

Summary/Objective

Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers,

Essential Functions

• Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.
• Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.
• Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.

1. Teamwork Orientation

• Stress Management
• Ethical Conduct
• Good Communication
• Customer/Client Focus

Supervisory Responsibility

This position has no supervisory responsibilities.

This job operates at an airport setting(inside terminal).

Physical Demands

This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 poundsor more.

Position Type and Expected Hours of Work

This is a full-time or part-time position.

Days and hours of work varied from Monday through Sunday

Time: 12:00pm to 5:00 pm

Travel

No travel is expected for this position.

Required Education and Experience

• High school diploma or GED.

Additional Eligibility Qualifications

• Must exhibit exceptional customer service
• As a condition of employment, employee must successfully complete a background investigation.
• Must be able to read, write and speak English.
• Maintain a relationship with both employees and clients
• Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Must be able to read and understand all operating and airport procedures and instructions.
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)