Airport Passenger Services Specialist

FALL CREEK FARM & NURSERY; Mesa (AZ); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

DailyPay pay advance

Awardco platform awards

Medical options for full/part-time

Travel discounts

Wellness programs

401k program

Internal mobility opportunities

Job summary

Worldwide Flight Services is hiring a Passenger Service Agent to support airport operations, reservations, tickets, baggage handling, and travel information. You will help ensure smooth boarding, security compliance, and on‑time flight processes, with emphasis on accuracy and customer satisfaction.

The role requires a high school diploma or GED, at least 1 year in customer service, and the ability to work varied shifts including nights and weekends.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of experience in customer service or related field.
• Ability to work varied shifts, including weekends, holidays, and nights.
• Ability to obtain and maintain airport security badge.
• Ability to read, write, and speak the English language.

Responsibilities

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check‑in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close‑out times and complete necessary flight documentation for accuracy.
• Handle post‑departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation.

Skills

Customer service experience

Communication skills

Computer literacy

English proficiency

Security badge eligibility

Education

High school diploma or GED

Job description

Worldwide Flight Services is hiring a Passenger Service Agent to support airport operations, reservations, tickets, baggage handling, and travel information. You will help ensure smooth boarding, security compliance, and on‑time flight processes, with emphasis on accuracy and customer satisfaction.

The role requires a high school diploma or GED, at least 1 year in customer service, and the ability to work varied shifts including nights and weekends.