Airport Passenger Services Specialist

Menzies Aviation; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Menzies Aviation in Cleveland is seeking a Customer Service Agent to support passenger check-ins, verify documents, assign seats, and provide gate information. You will work at the ticket counter and gates, helping travelers with baggage and inquiries while upholding company standards.

The role requires strong English communication, a positive attitude, the ability to stay calm under pressure, and the stamina to stand for long shifts.

Qualifications

• Ability to follow written, oral or diagram instructions.
• Proficient computer use for passenger systems.
• Excellent reading/writing/speaking English and communication.
• Positive, can-do attitude; stay calm under pressure.
• Able to stand for long periods at the counter and gates.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and issues at the airport.
• Host self-service kiosks and verify passenger documents prior to boarding.
• Interpret identification labels along with baggage and cargo routing tags.
• Keep work areas organized (check-in, lobby, gate, baggage).
• Make announcements, check baggage, and assign seats in the gate area.

Skills

Customer service

Computer skills

Strong communication

Positive attitude

Stamina for standing

Job description

Menzies Aviation in Cleveland is seeking a Customer Service Agent to support passenger check-ins, verify documents, assign seats, and provide gate information. You will work at the ticket counter and gates, helping travelers with baggage and inquiries while upholding company standards.

The role requires strong English communication, a positive attitude, the ability to stay calm under pressure, and the stamina to stand for long shifts.