Airport Passenger Services Agent – Flexible Schedule

Menzies Aviation; North Charleston (SC); On-site; USD 19,000 - 25,000; Full time

Job summary

Menzies Aviation in the United States is seeking a Customer Service Agent to check in passengers at the ticket counter and gates, verify documents, assign seats, provide gate information, check baggage, and assist passengers with their issues in the airport. You must adhere to uniform guidelines and codes of conduct.

This role requires a flexible schedule, strong English communication, basic computer skills, and the ability to stand for long periods.

Qualifications

• Must be at least 18 years old.
• Must have a current valid US driver’s license.
• Computer skills are required to operate computer-based systems.
• Ability to read, write and speak English with excellent communication.
• Ability to stand for long periods in check-in areas.
• Must pass FBI background check and obtain US Customs seal.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and other issues.
• Host self-service kiosks and verify passenger documents prior to boarding.
• Interpret identification labels and baggage routing tags.
• Keep check-in, lobby, gate and baggage areas organized and functional.
• Make announcements and assign seats as needed in the gate area.

Skills

Customer service

Communication skills

English proficiency

Computer literacy

Stamina / standing

Job description

Menzies Aviation in the United States is seeking a Customer Service Agent to check in passengers at the ticket counter and gates, verify documents, assign seats, provide gate information, check baggage, and assist passengers with their issues in the airport. You must adhere to uniform guidelines and codes of conduct.

This role requires a flexible schedule, strong English communication, basic computer skills, and the ability to stand for long periods.