Airport Passenger Experience Specialist - Flexible Schedule

Tampa International Airport; North Charleston (SC); On-site; USD 26,000 - 38,000; Full time

Job summary

Menzies Aviation seeks a Customer Service Agent to check in passengers, verify documents, assign seats, and provide gate information at the ticket counter and gates. The role involves assisting passengers with baggage and various airport issues while following uniform guidelines and conduct codes.

Candidates must be 18+, hold a valid US driver’s license, have basic computer skills, read/write/spoken English, and pass FBI background checks to obtain the US Customs seal.

Qualifications

• Must be at least 18 years old.
• Must have a current valid US driver’s license.
• Computer skills are required to operate computer-based systems.
• Ability to read, write and speak English with excellent communication skills.
• Must be able to stand for long periods at the ticket counter and gate check-in areas.
• Must pass FBI background check and obtain US Customs seal.

Responsibilities

• Check in passengers at the ticket counter and gates.
• Verify passenger documents and assign seats.
• Provide gate information and assist with baggage handling and passenger issues.
• Host self-service kiosks and verify documents prior to boarding.

Skills

Customer service

Communication

English proficiency

Computer skills

Background check

Driver's license

Stand for long periods

Job description

Menzies Aviation seeks a Customer Service Agent to check in passengers, verify documents, assign seats, and provide gate information at the ticket counter and gates. The role involves assisting passengers with baggage and various airport issues while following uniform guidelines and conduct codes.

Candidates must be 18+, hold a valid US driver’s license, have basic computer skills, read/write/spoken English, and pass FBI background checks to obtain the US Customs seal.