Airport Passenger Service Supervisor - Lead & Delight

Swissport International; Burlingame (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International in Burlingame, CA, seeks a Passenger Service Supervisor to lead staff and ensure high-quality customer experiences in line with Swissport procedures and brand values.

The role emphasizes safety, budget adherence, scheduling, training, and problem solving, with a pay rate of $27.00–$30.00 per hour for full-time work and a benefits package including health, 401(k), and vacation.

Qualifications

• High School diploma or GED equivalent.
• Passionate about customer service and relevant work experience.
• Leadership and people management skills.
• Proven ability in problem solving and decision making.
• Planning and organizing skills.
• Excellent written and verbal communication in country language.
• Commitment to continuous improvement.
• Computer literate (Office Word, Excel, PowerPoint).
• Good understanding of regulatory procedures related to airport environment.

Responsibilities

• Quality, Health, Safety, and Environmental activities at the station to reduce injuries and damage.
• Lead by example to deliver consistently great customer experiences.
• Monitor and control overtime payments; ensure resources are used efficiently.
• Train, coach and mentor team; identify development needs.
• Manage performance through open feedback culture.

Skills

Leadership

Customer service

Communication

Problem solving

Planning & organizing

MS Office

Education

High School Diploma

Tools

MS Office (Word/Excel/PowerPoint)

Job description

Swissport International in Burlingame, CA, seeks a Passenger Service Supervisor to lead staff and ensure high-quality customer experiences in line with Swissport procedures and brand values.

The role emphasizes safety, budget adherence, scheduling, training, and problem solving, with a pay rate of $27.00–$30.00 per hour for full-time work and a benefits package including health, 401(k), and vacation.