Airport Passenger Service Agent — VIP & Special Needs Help

Swissport; Burlingame (CA); On-site; USD 47,000 - 52,000; Full time

Job summary

Swissport International AG in Burlingame, CA seeks a Passenger Service Agent to provide passenger/customer services including reservations, ticketing, baggage processing, and terminal check-in. The role includes supporting VIPs and passengers needing special assistance.

The position offers pay at $22.51 per hour with on-site duties across the airport operations. Responsibilities cover documenting and processing passenger information, assisting with flight interruptions, and ensuring compliance

Qualifications

• High School diploma or GED equivalent.
• Good command of the English language both verbal and written.
• Hebrew language required; additional languages desirable.

Responsibilities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Skills

English language

Hebrew language

Education

High School diploma or GED

Job description

Swissport International AG in Burlingame, CA seeks a Passenger Service Agent to provide passenger/customer services including reservations, ticketing, baggage processing, and terminal check-in. The role includes supporting VIPs and passengers needing special assistance.

The position offers pay at $22.51 per hour with on-site duties across the airport operations. Responsibilities cover documenting and processing passenger information, assisting with flight interruptions, and ensuring compliance