Airport Passenger Service Specialist

Alliance Ground International; Tampa (FL); Sur place; USD 28 000 - 42 000; Plein temps

Résumé du poste

Alliance Ground International in Tampa, FL is seeking a Passenger Service Agent to guide travelers from check-in to boarding, delivering first-class service while strictly following safety, security, and airline procedures.

You'll work at the ticket counter and gate, handling reservations, tickets, baggage, refunds, and passenger inquiries; you will also assist with lost-and-found, and communicate clearly with crew and customers to ensure a smooth travel experience.

Qualifications

• Provide exceptional customer service following AGI and airline standards.
• Handle ticketing, reservations, baggage handling, refunds, and related duties.
• Adhere to safety, security, and compliance policies.

Responsabilités

• Provide exceptional customer service at the ticket counter and gate.
• Ensure safety and security is never compromised.
• Handle reservations, tickets, itineraries, and baggage-related tasks.
• Process refunds and collect excess baggage charges.
• Answer inquiries on schedules, fares, and travel information.

Description du poste

Alliance Ground International in Tampa, FL is seeking a Passenger Service Agent to guide travelers from check-in to boarding, delivering first-class service while strictly following safety, security, and airline procedures.

You'll work at the ticket counter and gate, handling reservations, tickets, baggage, refunds, and passenger inquiries; you will also assist with lost-and-found, and communicate clearly with crew and customers to ensure a smooth travel experience.