Airport Passenger Services Specialist

Tampa International Airport; Romulus (MI); Hybride; USD 17 000 - 25 000; Plein temps

Résumé du poste

Tampa International Airport is looking for a customer service agent to assist passengers with tickets, boarding and gate information, and baggage handling at the terminal. The role requires clear communication, a professional appearance, and a commitment to security protocols and safety procedures.

Responsibilities include providing detailed flight information, assisting with directions, and supporting teammates to ensure smooth passenger flow throughout shifts.

Qualifications

• High School diploma or equivalent.
• Computer experience necessary.
• Previous Customer Service experience preferred
• Must be 18 years of age or older.
• Must have a working telephone number for contact.
• Must have reliable telephone and transportation.

Responsabilités

• Greet passengers, clients and airline personnel in a courteous and professional manner.
• Read and understand letters and numbers to pre-screen passenger tickets and determine city destination/gate locations.
• Provide general information to passengers, give directions and flight information.
• Provide special services (courtesy chairs/bag carts) as required.
• Direct large pieces of luggage and oversized bags to the baggage handling area.
• Summon the security supervisor and refer difficult passengers to security.
• Keep supervisor informed of needs and problems and maintain cleanliness of the work area.
• Project a positive image and respond to inquiries from clients, staff and public.

Connaissances

Customer Service

Communication

Problem Solving

Formation

High School diploma

Description du poste

Tampa International Airport is looking for a customer service agent to assist passengers with tickets, boarding and gate information, and baggage handling at the terminal. The role requires clear communication, a professional appearance, and a commitment to security protocols and safety procedures.

Responsibilities include providing detailed flight information, assisting with directions, and supporting teammates to ensure smooth passenger flow throughout shifts.